FAQ - Frequently Asked Questions

Welcome to Verdeliora! We’re thrilled to have you here, and we understand you might have a few questions. Below are some of the most common queries we receive, but if you don’t find the information you’re looking for, feel free to reach out to us!

1. Are your crystals natural?

Yes, all of our crystals are 100% natural. Each piece is carefully selected for its unique beauty and energy, ensuring that no two crystals are alike.

2. Where do your crystals come from?

Our crystals are sourced from trusted suppliers around the world. We work with ethical sources to ensure the authenticity and quality of every crystal we sell.

3. How do I choose the right crystal for me?

Choosing a crystal is a personal journey! You may feel drawn to a particular stone based on its appearance or energy. You can also select crystals based on their properties—Amethyst, for example, is known for enhancing intuition, while Rose Quartz is associated with love. If you need assistance, we’re always happy to provide guidance.

4. How should I cleanse and charge my crystals?

There are many ways to cleanse and charge your crystals, including using moonlight, sunlight, sound, or other crystals like Selenite. Feel free to reach out to us if you're unsure of the best method for your particular crystal, and we’ll be happy to offer personalized care tips!

5. Can I change or cancel my order?

Absolutely. If you need to modify or cancel your order, please contact us as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to make the necessary changes. If it has already been dispatched, you can still return the items once they arrive.

6. Do you ship internationally?

Yes, we offer international shipping! For orders under $50, there is a $6 shipping fee. Orders over $50 qualify for free shipping. Packages are typically shipped within 1-2 business days, and delivery usually takes 4-7 business days. We will provide tracking information once your package has shipped.

7. How long does shipping take?

We aim to ship your order within 1-2 business days. Domestic shipping usually takes 4-7 business days, while international deliveries may take a little longer depending on your location. Tracking information will be provided so you can monitor the progress of your package.

8. What if I’m not satisfied with my purchase?

Your satisfaction is our priority. If you’re not happy with your purchase, you can return the unused items within 30 days. We’ll gladly process a refund or exchange once we receive the returned items.

9. How do I use a discount code?

Simply enter your discount code at checkout, and the discount will automatically be applied to your total. Don’t forget—right now you can enjoy 15% off with the code “SAVE15”!

10. What payment methods do you accept?

We accept a variety of payment options to make your shopping experience as convenient as possible. You can choose from the following at checkout:

• PayPal
• Visa
• MasterCard
• Discover
• American Express